Shipping Policy

Effective Date: January 9, 2025

At QubeSonali, we strive to offer fast, reliable, and affordable shipping for all our customers. This Shipping Policy outlines the details of how we process and deliver your order. By placing an order on our website, you agree to the terms set out in this policy.

1. Order Processing Time

    • Processing Time: Orders are typically processed within 1–2 business days of receiving your payment. Business days are Monday through Friday, excluding public holidays.

    • Order Confirmation: After placing an order, you will receive an email confirming your purchase. This is not an indication that your order has shipped. We will notify you via email once your order is shipped with tracking details.

    • Shipment Delays: While we aim to ship your order promptly, please note that unexpected delays may occur due to factors such as high order volume, weather conditions, or courier issues. We appreciate your understanding in these cases.

2. Shipping Methods and Fees

We offer a variety of shipping options to suit your needs:

    • Standard Shipping: Typically takes 5–7 business days for delivery. This option is available at a flat rate or based on your location.

    • Expedited Shipping: Typically takes 2–3 business days for delivery. This option incurs additional charges, calculated at checkout based on your location and weight of the order.

    • Express Shipping: For urgent deliveries, next-day or 1–2 business day shipping is available. Express shipping costs will be provided at checkout, depending on your location.

    • International Shipping: We offer international shipping to a limited number of countries. Shipping times and rates will vary depending on your location. All customs duties and import taxes are the responsibility of the customer.

Shipping fees are calculated at checkout based on your location, the shipping method selected, and the weight of your order.

3. Shipping Restrictions

    • Domestic Shipping: We currently offer shipping to all 50 states in the United States. If your address is located in a region that may experience weather-related shipping disruptions or other shipping restrictions, we will notify you of any delays.

    • International Shipping: We offer international shipping to select countries. If your country is not listed during checkout, we may not be able to ship to your location. You can contact our customer support team for inquiries about shipping to unlisted countries.

4. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by visiting the carrier’s website or directly on our site under the “Track My Order” section.

    • Tracking Delays: In some cases, tracking information may take 24-48 hours to update after your order is dispatched. Please allow this time before contacting us about any tracking issues.

5. Address Accuracy

It is important to provide an accurate shipping address at checkout. We are not responsible for lost, delayed, or misdelivered items due to incorrect or incomplete shipping information.

If you notice any errors in the shipping address after placing an order, please contact us immediately at info@qubesonali.com to make any necessary corrections.

6. Lost or Damaged Shipments

While we make every effort to ensure that your order is shipped and delivered safely, once a package is handed over to the carrier, it becomes their responsibility. In the event that your order is lost or damaged during transit:

    • Lost Packages: If your package is lost in transit, please contact the carrier directly with the tracking number for assistance. We will assist you with filing a claim if necessary.

    • Damaged Packages: If your order arrives damaged, please contact our customer support team within 7 days of receiving the package. We may request photographs of the damage for claims processing and to resolve the issue.

7. Shipping Times

Please note that estimated delivery times are not guaranteed, as they are dependent on the carrier, weather conditions, and other external factors. Below are our general delivery estimates:

    • Domestic Standard Shipping: 5–7 business days
    • Domestic Expedited Shipping: 2–3 business days
    • Domestic Express Shipping: Next business day or 1–2 business days
    • International Shipping: 7–15 business days, depending on destination

8. Shipping Delays

We are committed to providing you with the fastest delivery possible. However, there may be times when unexpected shipping delays occur, such as during peak holiday seasons, weather-related delays, or due to carrier issues.

If we experience a delay in shipping your order, we will notify you as soon as possible and provide an updated delivery estimate.

9. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

    • Shipping Address: Costs may vary depending on your location (domestic or international).
    • Shipping Method: The faster the shipping option, the higher the cost.
    • Weight of Order: Heavier orders may incur higher shipping fees.
    • Promotions: We may offer free shipping promotions from time to time. Please check our promotions page for details.

10. Customer Service

If you have any questions about shipping or if you experience any issues with your order, our customer support team is available to assist you.

We are here to help and will do our best to ensure your order reaches you safely and on time.

By purchasing from QubeSonali, you agree to the terms and conditions outlined in this Shipping Policy. Thank you for shopping with us!